Accessibility Report

This report applies to content published on the domain. This website is run by Calderdale Council. It is designed to be used by as many people as possible.

 The text should be clear and simple to understand. You should be able to:

  • zoom in up to 300% without problems
  • change colours, contrast levels and fonts styles and sizes
  • navigate most of the website using just a keyboard using tab + enter
  • listen to most of the website using a screen reader
  • navigate most of the website using speech recognition software
  • use most of the website using a screen reader (including the most recent versions of JAWS, NVDA and VoiceOver)

How accessible this website is: 

Parts of this website are not fully accessible. For example:

  • some tables may not have row headings
  • some documents have poor colour contrast
  • some heading elements are not consistent
  • some images lack alternative text and some images are used as links
  • some buttons are not correctly identified
  • some documents are in PDF format and are therefore not accessible

Feedback and contact information

If you need information on this website in a different format like accessible PDF, large print, easy read, audio recording or braille:

· email: 

· call: 01422 288001

· write to us: Eye on Calderdale, Mulcture House, Mulcture Hall Road, Halifax, HX1 1SP

We’ll consider your request and get back to you in 28 days.

Reporting accessibility problems with this website

We’re always looking to improve the accessibility of this website. If you find any problems not listed on this page or think we’re not meeting accessibility requirements, contact: 

· email: 

· call: 01422 288001

· write to us: Eye on Calderdale, Mulcture House, Mulcture Hall Road, Halifax, HX1 1SP

Enforcement procedure

The Equality and Human Rights Commission (EHRC) is responsible for enforcing the Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018 (the ‘accessibility regulations’). If you’re not happy with how we respond to your complaint, contact the Equality Advisory and Support Service (EASS).

Contacting us by phone or visiting us in person

We provide web chat for people who are hard of hearing or who have a speech impediment. 

We are currently only providing face-to-face support in a limited capacity. If you contact us before your visit we can arrange an interpreter. We use Language Line for non-English speakers.

Find out how to contact us Phone or email: Contacts: Calderdale Council

Technical information about this website’s accessibility 

Calderdale Council is committed to making its website accessible, in accordance with the Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018.

Compliance status

This website is partially compliant with the Web Content Accessibility Guidelines version 2.1 AA standard

Non-accessible content

The content listed below is non-accessible for the following reasons.

1. Some tables may not have table row headers when needed. This means assistive technologies will not read the tables correctly. This fails WCAG 2.1 success criterion 1.3.1 (Info and Relationships).

2. Images on some pages do not always have suitable image descriptions. Users of assistive technologies may not have access to information conveyed in images. This fails WCAG 2.1 success criterion 1.1.1 (Non-text Content).

3. Some pages cannot be found through more than one type of navigation. This fails WCAG 2.1 success criterion 2.4.5 (Multiple Ways).

4. Some pages have poor colour contrast. This fails WCAG 2.1 success criterion 1.4.1 (Use of Colour).

5. Some documents are in less accessible formats, for example, PDF. Non-HTML documents published on or after 23 September 2018 must have an accessible format

Non-compliance with the accessibility regulations

Some images do not have a text alternative, so people using a screen reader cannot access the information. This fails WCAG 2.1 success criterion 1.1.1 (non-text content).

We plan to add text alternatives for all images by September 2020. When we publish new content we’ll make sure our use of images meets accessibility standards.

Disproportionate burden

Navigation and accessing information

There’s no way to skip the repeated content in the page header (for example, a ‘skip to main content’ option).

The website is responsive and can usually change orientation from horizontal to vertical without making it more difficult to view the content. However, it may be harder to view the full website depending on the device.

It is usually possible for users to change text size without the content overlapping, as the page gets bigger the responsiveness takes over and collapses the page accordingly. 

Interactive tools and transactions

Our interactive form may be difficult to navigate using a keyboard. For example, you are unable to select a multiple-question answer. 

We’ve assessed the cost of fixing the issues with navigation and accessing information, and with interactive tools and transactions. We believe that doing so now would be a disproportionate burden within the meaning of the accessibility regulations. We will make another assessment when the supplier contract is up for renewal, likely to be in 2027.

Content that’s not within the scope of the accessibility regulations

PDFs and other documents

Some of our PDFs and Word documents are essential to providing our services. For example, we have PDFs with information on how users can access our services, and forms published as Word documents. The site HTML pages where possible.

The accessibility regulations do not require us to fix PDFs or other documents published before 23 September 2018 if they’re not essential to providing our services. 

Any new PDFs or Word documents we publish will meet accessibility standards.

What we’re doing to improve accessibility

In Spring 2022 made a significant improvement to accessibility on this website. We will continue to monitor accessibility on an annual basis. 

Preparation of this accessibility statement

This statement was prepared on 15th July 2022. It was last reviewed on 15th July 2022.

This website was last tested on 23rd March 2022. The test was carried out by Northlight Studios Ltd. 

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